Frequently Asked Questions
1. Are these official products?
Yes. All products sold in this store are official merchandise from Trivia About You and Raccoon Nest Studio.
2. Are the products in stock or pre-order?
Most products are listed as in-stock items unless otherwise stated on the product page. Pre-order items will be clearly marked on the product page.
3. When will my order ship?
The estimated shipping schedule will be listed on each product page. If your order contains pre-order items, the order will ship after the pre-order items are produced, inspected, packaged, and ready to ship.
If shipment is delayed beyond the stated or estimated shipping period, we will notify you and provide an updated shipping estimate when available. For customers in the United States, you may choose to agree to the delay or cancel the affected unshipped item(s) for a full refund, in accordance with applicable law.
4. Do you ship internationally?
Yes. International shipping options are available for selected regions. Shipping fees and delivery times may vary depending on the destination and shipping method.
5. Does the dakimakura cover include the pillow insert?
No. Dakimakura products include the cover only. Pillow inserts are not included.
6. Can I cancel my order?
If you need to cancel an order, please contact us as soon as possible.
For in-stock items, cancellation may not be available after the order has entered the shipping preparation stage.
For pre-order items, cancellations are generally not accepted after the order is placed, as production quantities are based on confirmed orders.
For customers in the EU or UK, cancellation and withdrawal rights may apply in accordance with applicable consumer protection laws. Nothing in this FAQ limits any mandatory rights you may have under applicable law.
7. What should I do if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible, preferably within 7 days of receiving your package. Include your order number and clear photos of the item, packaging, and shipping label so we can review the issue.
For customers in the EU or UK, statutory rights for defective, incorrect, or non-conforming goods may apply in accordance with applicable consumer protection laws. Nothing in this FAQ limits any mandatory rights you may have under applicable law.
8. Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, customs fees, brokerage fees, or other charges required by the destination country or region. These fees are the responsibility of the customer.
9. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address. For pre-order items, address changes must be requested before fulfillment begins. We cannot guarantee address changes after fulfillment has started.