Shipping policy

Shipping Origin

Orders are shipped from Taiwan.

Processing Time

In-stock items are usually processed within 7–14 business days after payment confirmation.

Processing times are estimates. If we are unable to ship your order within the stated or estimated processing or shipping period, we will notify you of the delay and provide an updated shipping estimate when available.

For customers in the United States, if shipment is delayed beyond the stated or estimated shipping period, you may choose to agree to the delay or cancel the affected unshipped item(s) for a full refund, in accordance with applicable law.

Pre-order Shipping

Pre-order items are not in stock at the time of purchase and will be shipped after production, inspection, and packaging are completed.

The estimated shipping period for each pre-order item is listed on the product page. Estimated shipping periods may change due to production schedules, inspection, packaging, customs, or logistics delays.

If we are unable to ship a pre-order item within the stated or estimated shipping period, we will notify you of the delay and provide an updated shipping estimate when available.

For customers in the United States, if shipment is delayed beyond the stated or estimated shipping period, you may choose to agree to the delay or cancel the affected unshipped item(s) for a full refund, in accordance with applicable law.

Orders Containing Both In-stock and Pre-order Items

If your order contains both in-stock and pre-order items, the order will be shipped together after all items are ready.

If you would like in-stock items to ship earlier, please place a separate order.

Order Combination and Split Shipments

We do not guarantee order combinations after checkout. Please review your order carefully before placing it.

We reserve the right to split shipments when necessary due to parcel size, weight, destination restrictions, customs requirements, or logistics limitations.

International Shipping

We offer international shipping to selected regions. Shipping fees and delivery times vary depending on the destination and shipping method.

Delivery times are estimates and may be affected by customs clearance, postal delays, local carrier conditions, holidays, weather, or other factors beyond our control.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, customs fees, brokerage fees, or other charges required by the destination country or region. These fees are the responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures, except where otherwise required by applicable law.

Address Changes and Incorrect Address

Please make sure your shipping address is correct and complete before placing an order.

For pre-order items, address changes must be requested before fulfillment begins. We may announce an address confirmation deadline before shipping. We cannot guarantee address changes after that deadline.

We are not responsible for failed delivery caused by incorrect or incomplete address information, except where otherwise required by applicable law.

Lost, Delayed, or Returned Packages

If your package is delayed, appears to be lost, or is returned to us, please contact us so we can assist with checking the shipment status.

If a package is returned to us due to an incorrect or incomplete address, failed delivery attempt, refusal to receive the package, refusal to pay customs duties or taxes, or failure to collect the package, the customer may be responsible for reshipping costs.

If you do not want the package to be reshipped, refund eligibility will be handled in accordance with our Refund Policy and applicable law. Shipping fees, return shipping costs, customs duties, import taxes, customs fees, brokerage fees, and other third-party charges may not be refundable unless otherwise required by applicable law.

For customers in the EU or UK, withdrawal rights may apply in accordance with applicable consumer protection laws. You may be responsible for the cost of returning the goods, unless the item is defective, incorrect, or otherwise required by applicable law.

Risk of Loss and Damage

Once we transfer products to the shipping carrier, delivery, loss, damage, and compensation matters will be handled in accordance with applicable law and the policies of the shipping carrier or shipping method used.

For customers in the EU or UK, risk of loss or damage may remain with us until the goods are delivered to you or to a person designated by you, where required by applicable law.

If a shipment appears to be lost or damaged before delivery, we will assist with checking the shipment status and, where required by applicable law, provide an appropriate remedy. Any claim with the shipping carrier may be handled by us separately.

Mandatory Consumer Rights

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights you may have under the laws of your country or region of residence, including any non-waivable delivery, withdrawal, cancellation, refund, repair, replacement, legal guarantee, or product conformity rights.

If any part of this Shipping Policy conflicts with mandatory consumer protection laws that apply to you, those mandatory laws will prevail to the extent of the conflict.